HelpDesk Knowledge Base

[Chico Gois]

HelpDesk Knowledge Base
Knowledge Base integrated with Help Desk for phpBB

Introducing the new HelpDesk Knowledge Base, an extension designed to transform phpBB into a more modern, practical, and organized help center.

More than just a simple article base, HelpDesk Knowledge Base was built to work both as a standalone solution and in direct integration with Help Desk, helping users find answers before they even open a ticket.

Main features

• Complete knowledge base with organized categories and articles
• Public search with filters, highlighted terms, and more intuitive navigation
• Sortable categories and articles in the ACP
• Responsive frontend focused on clarity and usability
• Article helpfulness system with article rating
• ACP statistics, including most viewed and most helpful articles
• BBCode support when creating articles
• Standalone mode, allowing use as a KB only
• Integrated mode with Help Desk

Integration with Help Desk

When used together with Help Desk, the extension becomes even more valuable:

• Article suggestions while opening new tickets
• Display of related content to help the user before submitting the ticket
• Suggestions based on title, keywords, forum, and context
• A more efficient experience for both users and the support team

In practice, this means fewer repetitive tickets, greater user autonomy, and a much more organized support workflow.

Standalone or integrated use

HelpDesk Knowledge Base can be used in two ways:

• KB only: ideal for communities that want only a well-structured knowledge base
• KB + Help Desk: ideal for support forums that want to integrate articles and tickets into the same workflow

In other words, even those who do not use Help Desk can still take full advantage of the extension.

ACP highlights

The administrative panel was organized to make day-to-day use easier:

• Settings
• New category
• Created categories
• New article
• Created articles
• Statistics

Everything was designed to keep administration simple, scalable, and clear, even with a large volume of content.

Ideal for

• Technical support forums
• Communities with an advanced FAQ
• Projects that want to reduce repetitive tickets
• Teams that need to combine documentation and support in one place

HelpDesk Knowledge Base
Organization, practicality, and real integration between knowledge and support in phpBB.

Download: https://github.com/mundophpbb/helpdeskkb